Systems need looking after. We do it.
A business system isn't finished on the day it goes live. Software needs security updates, data needs backing up, and your business keeps changing. A support plan covers all of it, for one monthly fee.
The plans
| Essentials | Standard | Priority | |
|---|---|---|---|
| Hosting, backups, security updates, monitoring | Yes | Yes | Yes |
| Change hours each month | 2 | 6 | 15 |
| We reply within | 2 business days | The next business day | The same business day |
| AI tuning and usage review | Yes | Yes | |
| Quarterly review, by email or a call if you prefer | Yes | Yes | |
| Per month | $350 | $900 | $1,800 |
Every Upgrade includes the first three months of Standard.
How it works
- Hosting is included. No separate hosting bill, no accounts for you to manage.
- Your domain stays yours, on your own account.
- Unused hours roll over for one month. Extra hours are $100.
- AI use has a monthly allowance in each plan. Use above it is billed at cost and itemized, and never goes beyond a spending limit we agree in writing.
- Billed monthly in advance. Month to month, with a discount if you pay a year ahead.
If you ever leave
Give us 30 days' notice, then choose how it ends:
- A full copy of the code, data and documentation. Included.
- Everything exported to Excel. Included.
- Set up on your own hosting, keys handed over. A fixed $400.
Your data is never held back. Once the system runs on your own hosting without a plan, keeping it secure is yours.
Staying on Excel?
Workbook Care, $150 a month: we check your workbook after Microsoft's updates, keep its macros signed, and give you one hour of changes a month.